Cancellation & Refund Policy

Tretanz Infotech sells Trentzy, a software-as-a-service product. Trentzy is not a separate legal company. International card and other Stripe-supported payments for Trentzy are collected by Tretanz Infotech, the merchant of record.

Your bank or card statement may show Tretanz Infotech or a related billing descriptor. Stripe processes the payment; Stripe does not sell Trentzy.

This policy applies to paid Trentzy plans, subscriptions, add-ons, and renewals billed through Stripe.

Custom website, app, or agency project work is not covered here. Those engagements follow the written proposal, statement of work, or master services agreement. See our Terms of Service.

Trentzy is billed in advance on the cycle shown at checkout (for example monthly or yearly), in the currency displayed before you pay.

• Renewals are charged automatically until you cancel
• Taxes may be added where the law requires it
• Price, plan, and billing period are confirmed before payment
• A free trial, if offered, converts to a paid plan unless you cancel before it ends

You may cancel a Trentzy subscription at any time:

• In your Trentzy account billing or subscription settings, where available
• By emailing [email protected] from the account email, with the subject “Cancel Trentzy subscription”

Cancellation takes effect at the end of the current paid period unless we confirm an earlier end date. Cancel before the renewal date to avoid the next charge.

After you cancel, you keep access until the period you already paid for ends. We do not automatically delete your account at cancellation. Export anything you need before the period ends. We may later delete or anonymize unused account data as described in our Privacy Policy.

Digital subscriptions are generally non-refundable once a paid period has started, except as follows.

• First paid charge: If you are a new paying customer and request a refund within seven (7) days of the first successful payment, we will refund that first charge if you have not made substantial use of Trentzy (for example high-volume usage, bulk exports, or abuse of a trial-to-paid conversion).
• Renewals: Later billing-cycle charges are not refunded for unused time, change of mind, or partial-period use.
• Duplicate or billing errors: We will refund a charge that was taken in error after we confirm it.
• Service failure: If Trentzy is unavailable for a material, prolonged period due to a fault on our side, contact us and we will consider a fair credit or refund.

Approved refunds are returned to the original payment method through Stripe. Bank timing is outside our control. This policy does not limit non-waivable consumer rights.

If a renewal fails, we may retry the charge and pause or limit access until payment succeeds. We may cancel the subscription after repeated failures.

Please contact us before filing a chargeback. Unjustified chargebacks may lead to account suspension. We will provide Stripe and your bank with records needed to show the purchase, cancellation, and refund status.

We may change Trentzy pricing or this policy. Material changes will be posted on this page with an updated date. If a change affects an existing paid period, it applies from the next renewal unless law requires otherwise.

For cancellation, refund, or billing questions:

• Merchant: Tretanz Infotech
• Product: Trentzy
• Email: [email protected]
• Address: 502 - South Block, Twinstar, 150 Feet Ring Rd, Near Balaji Hall, Rajkot, Gujarat 360005, India

Related pages: Terms of Service and Privacy Policy.