Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website operated by Tretanz Infotech at https://tretanz.com and related pages (collectively, the “Website”).

The Website describes our digital design and development services, shares information about our work, and allows you to contact us or submit inquiries. These Terms apply to Website use only. They do not replace or override any separate proposal, statement of work, master services agreement, non-disclosure agreement, or other written agreement between you and Tretanz for paid services or partnerships.

Please read these Terms carefully. If you do not agree, you should not use the Website.

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which explains how we handle personal information.

If you use the Website on behalf of a business or other organization, you represent that you have authority to bind that entity to these Terms.

Tretanz Infotech is a digital design and development agency based in Rajkot, Gujarat, India. We work with businesses internationally, including in the United States, Europe, Australia, and India.

Our services include, among others:

• Website design and UI/UX design
• WordPress development
• Shopify and ecommerce development
• Next.js, React, and custom web application development
• SaaS development
• Mobile app development
• AI solutions and integrations
• Website optimization, maintenance, and support

Service descriptions on the Website are for general information. Specific scope, pricing, timelines, and deliverables for paid work are defined only in applicable client agreements.

The Website is intended to:

• Present information about Tretanz and our capabilities
• Share portfolio work, case studies, insights, and resources
• Allow visitors to contact us or submit project inquiries
• Provide access to careers, tools, and related content

Content on the Website is provided for general informational purposes. It does not constitute legal, financial, tax, or other professional advice, and it should not be relied on as a substitute for advice tailored to your situation.

You must be at least 18 years old to use the Website. By using the Website, you represent that you meet this requirement.

If you submit information or act on behalf of a company, partnership, agency, or other organization, you represent that you are authorized to do so and that any information you provide is accurate to the best of your knowledge.

You may use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website.

When using the Website, you agree to:

• Provide accurate information in forms and communications
• Respect the intellectual property rights of Tretanz and others
• Use the Website in good faith for legitimate business or informational purposes
• Comply with applicable laws and these Terms

You must not:

• Attempt to gain unauthorized access to the Website, our systems, or related infrastructure
• Introduce malware, automated abuse, or other harmful or disruptive code or activity
• Scrape, harvest, or systematically copy Website content for competing commercial use without our prior written permission
• Submit unlawful, misleading, abusive, defamatory, or infringing content through forms or other Website features
• Impersonate Tretanz, our team, clients, or any other person or entity
• Interfere with the security, performance, or availability of the Website
• Use the Website in any manner that could damage our reputation or expose us or others to liability

We may restrict or suspend access to the Website if we reasonably believe these rules have been violated.

Unless otherwise stated, the Website and its content—including design, layout, branding, text, graphics, logos, icons, images, videos, code displayed on the site, and the overall look and feel—are owned by Tretanz Infotech or our licensors and are protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and view the Website for personal or internal business purposes. You may not copy, modify, distribute, sell, license, or create derivative works from Website content except as permitted by law or with our prior written consent.

Nothing in these Terms transfers ownership of any intellectual property to you. Ownership of work product, source code, designs, and other deliverables from paid engagements is governed by the applicable client agreement, not by these Website Terms.

The Website may display portfolio items, case studies, testimonials, client logos, screenshots, and other materials related to projects we have completed or contributed to. We display such materials where we have permission or otherwise have the right to do so.

Client names, trademarks, logos, product names, and other third-party intellectual property remain the property of their respective owners. Their appearance on the Website does not imply endorsement, partnership, or affiliation unless we explicitly state otherwise.

If you believe any material on the Website infringes your rights or was published in error, please contact us at [email protected].

When you submit a contact form, project inquiry, partnership request, career application, or other information through the Website, you are responsible for the accuracy and lawfulness of that information.

You should not submit confidential, sensitive, or proprietary information through Website forms unless you are comfortable doing so and understand that website communications may not be fully secure. For sensitive business discussions, we may recommend moving to a more appropriate channel as part of a formal engagement process.

How we collect, use, and protect personal information is described in our Privacy Policy.

Submitting an inquiry, quote request, partnership request, job application, or other form through the Website—or contacting us by email or through scheduling tools linked from the Website—does not create a client, partnership, agency, reseller, employment, contractor, or other contractual relationship with Tretanz.

This includes submissions through general contact pages, careers pages, and agency or white-label partnership landing pages. A business relationship begins only when both parties agree in a written proposal, statement of work, master services agreement, or other applicable contract that is accepted or executed by the parties.

We may review, decline, or prioritize inquiries at our discretion. Nothing on the Website guarantees availability, pricing, timelines, acceptance of a project, or continuation of discussions.

Matters such as scope, deliverables, pricing, payment schedules, revisions, intellectual property transfer, warranties, support, confidentiality, termination, refunds, delays, and project-specific dispute resolution are governed by the applicable written client agreement—not by these Terms.

The Website may contain links to third-party websites, platforms, or services, including social media pages, scheduling tools, maps, and external resources. These are provided for convenience.

We do not control third-party services and are not responsible for their content, policies, availability, or practices. Your use of third-party services is subject to their own terms and privacy policies.

The Website may also use third-party measurement and advertising technologies—such as Google Tag Manager, Google Analytics, Microsoft Clarity, Google Ads, and Meta Pixel—only when you allow the relevant cookie categories through our cookie banner or cookie settings. Details are in our Privacy Policy.

We aim to keep the Website available and accurate, but we do not guarantee uninterrupted or error-free operation. The Website may be unavailable from time to time due to maintenance, updates, hosting issues, or events outside our reasonable control.

We may update, modify, suspend, or remove any part of the Website at any time without notice. We may also update these Terms as described in Section 21.

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Without limiting the above, we do not warrant that the Website will be uninterrupted, secure, free of errors, or that any information on the Website is complete, current, or suitable for your particular purpose.

Any warranties relating to paid services, deliverables, or project work are governed by the applicable client agreement, not by these Website Terms.

To the fullest extent permitted by applicable law, Tretanz Infotech and its directors, officers, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity arising out of or related to your use of—or inability to use—the Website.

To the fullest extent permitted by applicable law, our total liability for any claim arising out of or relating to the Website or these Terms will not exceed one hundred U.S. dollars (USD $100) or the minimum amount permitted by applicable law, whichever is greater.

Some jurisdictions do not allow certain limitations of liability. In those cases, the above limits apply only to the extent permitted by law.

Liability related to paid project work, deliverables, or ongoing services is governed by the applicable client agreement, not by these Website Terms.

If you use the Website in violation of these Terms or applicable law, you agree to indemnify and hold harmless Tretanz Infotech and its directors, officers, employees, and contractors from claims, losses, liabilities, damages, and reasonable expenses (including legal fees) arising out of or related to:

• Your misuse of the Website
• Content or information you submit through the Website
• Your violation of these Terms or any applicable law
• Your infringement of any third-party rights

This section applies to Website use only and does not replace indemnity or liability provisions in any separate client agreement.

Our collection and use of personal information through the Website is described in our Privacy Policy. By using the Website, you acknowledge that you have read that policy.

Where required, we ask for your consent before loading optional analytics and marketing technologies. These may include Google Analytics, Microsoft Clarity, Google Ads conversion tracking, and Meta Pixel (Facebook Pixel), managed through Google Tag Manager. You can accept, reject, or change non-essential cookie preferences at any time using the cookie banner or Cookie settings link in the website footer.

Questions about privacy or cookie choices may be sent to [email protected].

These Terms are governed by the laws of India, without regard to conflict-of-law principles that would require the application of another jurisdiction's laws.

You agree that the courts located in Rajkot, Gujarat, India will have exclusive jurisdiction over disputes arising out of or relating to these Terms or your use of the Website, subject to the informal resolution process below.

Before initiating court proceedings relating to the Website or these Terms, you agree to contact us at [email protected] and attempt to resolve the matter in good faith. Please include a clear description of the issue and the relief you seek. If the matter is not resolved within thirty (30) days after we receive your notice, either party may pursue remedies in accordance with this section.

Project-specific governing law, jurisdiction, or dispute-resolution terms for paid engagements are governed by the applicable client agreement—not by these Website Terms.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Our failure to enforce any provision of these Terms will not be treated as a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Tretanz to be effective.

We may update these Terms from time to time to reflect changes in our Website, business practices, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page.

If changes are material, we may provide additional notice where appropriate. Your continued use of the Website after updated Terms become effective constitutes your acceptance of the revised Terms, subject to applicable law.

If you have questions about these Terms, please contact us:

• Entity: Tretanz Infotech
• Email: [email protected]
• Address: 502 - South Block, Twinstar, 150 Feet Ring Rd, Near Balaji Hall, Rajkot, Gujarat 360005, India
• Website: https://tretanz.com

You may also reach us through our contact page.